Delete your Symkura account

Before you delete

Cancel your subscription first

Deleting your account does not cancel an active Symkura Pro subscription; Apple or Google Play will keep billing it. Please cancel it first in your Apple subscription settings or in your Google Play subscriptions.

Open Google Play subscriptions

Take your data with you

Before you delete, you can export your entries in the app as CSV and a report as PDF. For a complete copy of all your data, including photos, write to privacy@symkura.app first.

What is deleted

• Your account: email address and password (stored only as a hash)
• All entries with pain intensity, body regions, triggers, mood, sleep, medications and notes, plus cycle and weight if you logged them
• All photos
• Your imported doctor appointments (title, time and location)
• Your usage statistics, if you had turned them on

What is kept

• The data on your phone, until you delete it in the app or remove the app
• Server logs with IP address, timestamp and request type, for 14 days
• Backups of our database: we create them daily, encrypted, and delete each one automatically after 15 days. If no new backup succeeds for a while, we keep the last successful one until a new one succeeds. Until then your data is still in them, though not the photo files themselves.
• Contributions to Community Insights: they are stored under a random device token, without your name or account ID, so deleting the account does not remove them. If you first turn off “Contribute anonymous data” under “More”, the app removes this phone's contributions.
• Messages sent through the app's feedback form: they carry no link to your account, so deleting the account does not remove them.
• Entries in the log of our sign-in service: they record, with your email address, when you signed up, signed in or out, requested a new password or changed your password, and are not removed when the account is deleted.
• If you also used ZV-Monitor with the same sign-in and stored data there, the sign-in (email address and password hash) and your profile stay in place for it. We remove your consent to the processing of your health data from the profile, and everything else under “What is deleted” is deleted as well.
• An active subscription with Apple or Google Play, until you cancel it
• At RevenueCat, the pseudonymous user ID with the purchase status: it belongs to the app installation, not to your account, and is not affected by deleting your account.